Welcome to our online Flower Delivery service, catering to Hampton Hill and the surrounding areas. By using our website and placing orders for flower delivery in Hampton Hill, you agree to be bound by these Terms & Conditions. Please read this document carefully as it outlines your rights and responsibilities when purchasing flowers from us online.
These Terms & Conditions apply to all customers ordering flower delivery via our website for Hampton Hill and surrounding areas. All orders, contracts for sale, and related communications are governed by these terms unless otherwise agreed in writing. We reserve the right to amend these Terms & Conditions at any time, and it remains your responsibility to check for updates prior to each purchase.
Placing an order for flower delivery in Hampton Hill is done through our secure website. The following outlines each key stage:
We reserve the right to refuse any order prior to acceptance due to product unavailability, suspected fraud, or pricing errors.
We offer flower delivery to addresses in Hampton Hill and surrounding localities as specified on our website. Standard and express delivery options may be available depending on your location and the time of order. While we strive to deliver within your selected timeframes, occasional delays outside our control (such as adverse weather or unexpected supply chain issues) may occur. In such cases, we will communicate updates promptly and arrange for re-delivery or alternative solutions as appropriate.
Please provide accurate delivery addresses and recipient contact information. We are not liable for failed deliveries due to incorrect or incomplete information. If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour, in a safe place, or returned to our premises for redelivery at our discretion.
Given the seasonal and perishable nature of flowers, all products are subject to availability. In rare instances where your chosen items are unavailable, we may substitute them with flowers of equivalent quality, value, and style. Significant substitutions will be communicated to you in advance, and you may have the option to accept the substitution or cancel your order for a full refund.
All prices for flower delivery in Hampton Hill are displayed in British Pounds Sterling (£) and are inclusive of applicable VAT. Prices may vary depending on product selection, delivery date, and special promotions. Delivery charges are calculated at checkout based on the delivery address and service chosen.
Payment must be made at the time of ordering, via the secure payment methods offered on our website. Accepted payment options may include major debit and credit cards and other digital payment services. Your payment details are encrypted and processed securely; we do not store full payment card details on our servers. Your order will only be processed once full payment has been received and cleared.
If you need to cancel or amend your order for flower delivery in Hampton Hill, please contact us as soon as possible. As flowers are perishable and orders are often prepared swiftly, cancellations or changes can only be accepted prior to order dispatch. Once an order is out for delivery, cancellations and amendments may not be possible. We will always endeavour to accommodate your request where feasible.
If you cancel in time, you are entitled to a full refund processed to your original payment method. Refunds may take up to five working days to appear, subject to your bank’s processing times. Please note that for personalised or bespoke orders, your statutory cancellation rights may not apply, but this will be made clear at checkout where relevant.
Due to the perishable nature of fresh flowers, returns for change of mind are not generally accepted. However, your satisfaction is our priority. If you have concerns about the quality or condition of your delivered flowers, please notify us within 24 hours of delivery, providing a clear description and, where possible, photographic evidence. We assess each complaint individually and may offer partial or full refunds, replacements, or alternative remedies depending on the situation. This does not affect your statutory rights.
As a customer, you confirm that all information supplied to us is accurate and complete. You agree not to use our service for any unlawful purpose or to provide misleading or fraudulent information. If acting on behalf of a third party (e.g., ordering flowers for another recipient), you confirm that you have obtained all necessary permissions and have the authority to enter into these Terms & Conditions on their behalf.
We endeavour to provide high quality products and services for online flower delivery in Hampton Hill. However:
All website content, including images, descriptions, logos, and design, belongs to our business or our licensors. You may not reproduce, copy, modify, distribute, or use any material from our website or marketing materials without prior written consent. All intellectual property rights are reserved.
We are committed to protecting your privacy when ordering flower delivery to Hampton Hill. Your personal information is collected, processed, and stored in accordance with applicable data protection laws. Details of how your data is used, shared, and protected can be found in our Privacy Policy. We will never knowingly sell or disclose your personal data to third parties except as required to fulfil your order or comply with legal obligations.
We shall not be liable for any failure or delay in performing any of our obligations if the failure or delay is caused by circumstances outside our reasonable control, including but not limited to acts of God, war, terrorism, extreme weather, or supply chain disruption. In such circumstances, we will contact you as soon as reasonably possible to inform you and make alternative arrangements.
These Terms & Conditions, and all contracts and disputes arising from them, are governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the courts of England and Wales in the event of any dispute or claim.
If any provision (or part of a provision) of these Terms & Conditions is found to be invalid, illegal, or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, without affecting the validity and enforceability of the remaining terms. No failure or delay by us in exercising any right or remedy under these Terms & Conditions shall constitute a waiver of that or any other right or remedy.
These Terms & Conditions constitute the entire agreement between you and us in relation to your use of our website and the ordering of flowers for delivery in Hampton Hill. No other statement, representation, or term, whether written or oral, shall be binding unless expressly incorporated into these Terms & Conditions in writing.
If you have any questions regarding these Terms & Conditions, your order, or our flower delivery service in Hampton Hill, please refer to the contact options on our website. We are committed to resolving any issues promptly and fairly, in accordance with your statutory rights and the terms outlined above.
We thank you for choosing our online flower delivery service for Hampton Hill and the surrounding areas. Your trust is highly valued. By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampton Hill , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampton Hill .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
