Privacy Policy for Flower Delivery Hampton Hill Customers

Introduction

This Privacy Policy describes how Flower Delivery Hampton Hill collects, uses, and protects personal data of its customers. This policy is intended for all individuals placing orders with Flower Delivery Hampton Hill, including those residing in Hampton Hill and the surrounding districts. We are committed to complying with the UK General Data Protection Regulation (GDPR) and any other relevant laws protecting your rights and privacy.

What Personal Data We Collect

When you place an order or interact with Flower Delivery Hampton Hill, we collect and process the following types of personal data:

  • Identification Data: Name, surname
  • Contact Data: Delivery address, billing address, phone number (provided by you), and any other contact details supplied during the ordering process
  • Order Details: Order contents, message card text, delivery instructions
  • Payment Information: We process transactions via secure third-party payment processors; we do not store full card details on our systems
  • Technical Data: IP address, browser type, device, and cookies as required for website functionality and order processing
  • Communication Data: Records of communications with our team, including queries or complaints about an order

We do not intentionally collect special category data (such as data regarding health, ethnicity, religion, etc.), and we request you avoid including such information in your communications or order details.

Purpose and Lawful Basis for Processing

Your personal data is processed for the following purposes and based on the following lawful grounds as required by the GDPR:

  • Order Fulfilment: To process and deliver your order, communicate with you about your order status, or handle any delivery queries (Lawful basis: Contractual necessity)
  • Customer Service: To respond to your requests, inquiries, or complaints related to your order (Lawful basis: Legitimate interest and contractual necessity)
  • Payment Processing: To enable payment for products and services through secure third-party processors (Lawful basis: Contractual necessity)
  • Legal Compliance: To comply with accounting, tax, and other statutory requirements (Lawful basis: Legal obligation)
  • Website Functionality: To provide access to, and maintain security of, our website (Lawful basis: Legitimate interest)
  • Marketing (where applicable): With your explicit consent, we may send you marketing communications or offers. You can withdraw consent at any time.

How We Store and Retain Your Data

Personal data collected by Flower Delivery Hampton Hill is stored securely using industry-standard security measures designed to protect against accidental loss, misuse, or unauthorised access. We retain your data only for as long as is necessary for the purposes stated above:

  • Order and Transaction Data: Retained for up to 6 years in compliance with legal and accounting requirements
  • Customer Service Communications: Retained for up to 2 years following closure of your inquiry
  • Marketing Data: If you opt-in for newsletters or promotions, your data is retained until you withdraw consent

After the retention period, your data will be securely deleted or anonymised so it can no longer be linked to you.

Data Processors and Third Parties

To fulfil your order and deliver a reliable service, we may share certain personal data with trusted third-party providers, also known as data processors. All such processors are bound to comply with GDPR requirements and are only provided with the data necessary to carry out their services. Typical categories of third-party processors include:

  • Payment Processing Providers: To facilitate secure online payments
  • Delivery and Courier Services: To handle the delivery and logistics of your order
  • IT and Website Hosting Providers: To maintain the security and functionality of our website and internal systems
  • Accountancy and Compliance Services: For legal and regulatory compliance related to your order

We do not sell or rent your data to third parties. In rare cases, we may be required to share your data with law enforcement or regulatory authorities if required by law.

International Data Transfers

Your personal data is generally stored within the UK or EU. If we need to transfer data outside the UK or European Economic Area (EEA) to fulfil our obligations (for example, if a service provider operates outside the UK or EEA), we ensure that your data is afforded an adequate level of protection, typically through standard contractual clauses or an applicable adequacy decision.

Your Rights Under the GDPR

Under the GDPR, you have specific rights regarding your personal data:

  • Access: You may request a copy of the personal data we hold about you.
  • Rectification: You may ask us to correct or update inaccurate or incomplete data.
  • Erasure: You may request deletion of your data in certain circumstances (‘right to be forgotten’).
  • Restriction of Processing: You may ask us to restrict processing of your data where appropriate.
  • Data Portability: You have the right to request transfer of your data to another service provider in a structured, commonly used format.
  • Objection: You may object to certain kinds of processing, such as direct marketing, at any time.
  • Withdraw Consent: If we process your data on the basis of your consent, you may withdraw this consent at any time without affecting previous processing.

To exercise any of your rights, please contact us using the details provided on our website or in your order confirmation.

Automated Decision-Making

Flower Delivery Hampton Hill does not engage in automated decision-making or profiling that produces legal or similarly significant effects for customers.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The current version will be published on our website and will show the date of its latest revision. We advise you to periodically review this policy to stay informed about how we protect your personal information.

Contact and Complaints

If you have any questions, concerns, or wish to exercise your data protection rights, please use the contact information provided on our website. If you are unsatisfied with our response, you may lodge a complaint with the UK Information Commissioner’s Office (ICO), the data protection supervisory authority.

This policy applies to all customers placing Flower Delivery Hampton Hill orders from Hampton Hill and surrounding districts. Your trust is very important to us, and we are dedicated to maintaining the integrity and security of your personal data.